1. Definitions

• “Company” or “we” refers to Plan D Media, a performance marketing agency based in Kolkata, West Bengal, India.
• “Client” or “you” refers to any individual or business entity engaging with us through our website, messaging channels, or service agreements.
• “Services” include, but are not limited to, performance marketing, SEO, social media management, content marketing, paid advertising (Meta and Google), web design, WhatsApp and RCS marketing campaigns, and related consulting.
• “Website” refers to www.pland.in and any of its associated pages or subdomains.
• “Messaging Channels” refers to WhatsApp Business and RCS platforms used by us to communicate with clients and prospects.

2. Scope of Services

Plan D Media delivers marketing and digital growth services based on the scope mutually agreed upon in a service proposal or agreement. We reserve the right to modify, limit, or discontinue any service at our discretion, with reasonable prior notice to the client.

Service deliverables, timelines, and KPIs will be communicated in writing as part of the engagement agreement. Verbal commitments do not constitute binding service scope.

3. WhatsApp & RCS Messaging — Terms of Use

By opting in to receive WhatsApp or RCS messages from Plan D Media, you agree to the following:

• You have voluntarily provided your mobile number and consented to receive business communications from Plan D Media.
• Messages may include service updates, campaign reports, offers, newsletters, and promotional content related to our services.
• You may receive up to 8 messages per month. Message frequency may vary based on your engagement with us.
• Standard messaging and data charges from your telecom operator may apply.
• To opt out, reply “STOP” to any WhatsApp message or use the opt-out option in the RCS thread. You may also email us to unsubscribe.
• Opting out of messaging does not affect your contractual obligations if you are an active client.
• We will not use your mobile number for purposes other than direct business communication and will not share it with unauthorised third parties.

4. Client Responsibilities

As a client or prospective client, you agree to:

• Provide accurate, complete, and up-to-date information when requested
• Supply all required materials, credentials, and approvals in a timely manner to enable service execution
• Ensure that any content, creatives, or information you provide does not infringe upon any intellectual property rights or violate applicable laws
• Make payments on time as per the agreed schedule
• Designate a point of contact for communication and approvals

5. Payment Terms

• Payment terms, advance requirements, and instalment schedules will be outlined in the individual service agreement.
• All fees quoted are exclusive of GST/applicable taxes, which will be charged additionally as per Indian tax regulations.
• Delayed payments may result in service suspension or cancellation at our discretion.
• Third-party expenses, including advertising spends (Google Ads, Meta Ads), domain registration, hosting costs, and WhatsApp API charges, are the sole responsibility of the client and must be funded separately.
• All payments are non-refundable unless explicitly stated otherwise in the service agreement.

6. Intellectual Property

• All creative assets, strategies, content, and deliverables produced by Plan D Media remain our property until full and complete payment is received.
• Upon receipt of full payment, the client receives a non-exclusive right to use the agreed deliverables for their business purposes.
• Plan D Media retains the right to feature completed work in our portfolio, case studies, and marketing materials unless the client explicitly requests otherwise in writing.
• The client must not reproduce, resell, or sub-license our work without prior written consent.

7. Confidentiality

Both Plan D Media and the client agree to maintain the confidentiality of any proprietary, sensitive, or trade information shared during the engagement. This obligation remains in effect during and after the termination of the engagement.

8. Disclaimers & Limitation of Liability

• Plan D Media makes no guarantee of specific marketing results, including but not limited to traffic volume, lead numbers, conversion rates, or revenue growth. Digital marketing outcomes are subject to platform algorithms, market conditions, and client-side factors beyond our control.
• Plan D Media shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our services or messaging communications.
• Our total liability in any matter arising from our services shall not exceed the total fees paid by the client in the three months preceding the claim.
• We are not responsible for disruptions, policy changes, or restrictions imposed by third-party platforms such as Meta, Google, or telecom providers.

9. Indemnification

The client agrees to indemnify and hold harmless Plan D Media, its team members, and affiliates from any claims, losses, damages, penalties, or legal fees arising from: (a) content or materials provided by the client; (b) the client’s breach of these Terms; or (c) violations of applicable laws by the client.

10. Termination & Cancellation

• Either party may terminate the service engagement with a minimum of 15 days’ written notice, unless otherwise specified in the service agreement.
• Upon termination, all outstanding payments must be cleared before final deliverables are handed over.
• Cancellation of ongoing campaigns, mid-project termination, or early exit from a minimum-commitment period may attract cancellation charges as specified in the agreement.
• Plan D Media reserves the right to terminate service immediately in cases of non-payment, breach of terms, or client conduct that is abusive or unlawful.

11. Website Use

Your use of www.pland.in is subject to the following:

• You agree not to use the website for any unlawful or prohibited purpose.
• You must not attempt to gain unauthorised access to any part of our website or systems.
• We reserve the right to restrict or suspend access to the website at any time, without notice.
• All content on the website — including text, images, and data — is the property of Plan D Media and may not be reproduced without written permission.

12. Amendments

Plan D Media reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our website, services, or messaging communications after any changes constitutes acceptance of the revised Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or from the use of our services shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

14. Contact Us

For any queries, concerns, or clarifications regarding these Terms & Conditions, please reach out to us:

Plan D Media
Website: www.pland.in
Email: info@pland.in
Phone: +91 87770 18187
Location: Kolkata, West Bengal, India