1. Information We Collect

We collect information to deliver our services effectively and communicate with you. This includes:

A. Personal Information

When you interact with us — through our website, forms, or messaging channels — we may collect:

• Name
• Mobile number (for WhatsApp/RCS communication)
• Email address
• Business name and industry
• Location or city
• Any information you voluntarily share in a conversation or inquiry

B. Non-Personal / Technical Information

We may also automatically collect:

• Browser type and version
• IP address and approximate location
• Device type and operating system
• Pages visited, time spent, and referral source
• Cookie and session data

2. WhatsApp & RCS Messaging — Specific Disclosures

Plan D Media uses WhatsApp Business API and/or RCS (Rich Communication Services) to send business messages to clients and prospects who have explicitly opted in. By providing your mobile number and consenting to receive messages from us, you acknowledge and agree to the following:

• We will only send messages relevant to your inquiry, our services, promotional offers, and marketing updates.
• Message frequency may vary. You may receive between 1 to 8 messages per month depending on your interaction with us.
• Standard data rates from your mobile carrier may apply.
• Your mobile number will not be sold or transferred to any third party for their own marketing purposes.
• To opt out of WhatsApp messages, reply “STOP” at any time. For RCS, use the opt-out option provided in the message thread. You may also email us at info@pland.in to unsubscribe from all messaging.

Opting out of messaging does not affect your ability to use our website or access our services.

3. How We Collect Your Information

We collect information through the following channels:

• Directly from you: When you fill out a form, call us, chat via WhatsApp/RCS, or email us.
• Automatically: Via cookies, Google Analytics, Meta Pixel, and server logs when you visit our website.
• Third-party sources: From advertising platforms (Meta, Google), public directories, or referral partners — only where permitted by applicable law.

4. How We Use Your Information

We use the data we collect for the following purposes:

• To respond to your inquiries and provide our digital marketing services
• To send you relevant WhatsApp and RCS messages, updates, offers, and campaign-related communications (with your consent)
• To manage and improve our website performance and user experience
• To run targeted advertising campaigns on platforms such as Google and Meta
• To analyse traffic and campaign effectiveness
• To comply with applicable legal and regulatory requirements
• To prevent fraud and ensure platform security

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to improve browsing experience and gather analytics data. These may include:

• Session cookies (temporary; deleted when you close your browser)
• Persistent cookies (remain until you delete them or they expire)
• Third-party cookies from Google Analytics, Meta Pixel, and similar tools

You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of our website.

6. How We Share Your Information

Plan D Media does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service partners: Trusted vendors who assist with hosting, analytics, WhatsApp Business API provisioning, or campaign management — bound by confidentiality agreements.
• Legal compliance: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or restructuring of our business.

All third parties with whom we share data are required to handle your information responsibly and in line with this policy.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, misuse, or disclosure. These include encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews.

However, no method of electronic transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Once data is no longer needed, it is securely deleted or anonymised.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your personal data
• Withdraw consent for messaging communications at any time
• Restrict or object to certain types of data processing

To exercise any of these rights, please write to us at info@pland.in. We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to external websites, social media platforms, or partner pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Any revisions will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Continued use of our website or messaging channels after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

Plan D Media
Website: www.pland.in
Email: info@pland.in
Phone: +91 87770 18187
Location: Kolkata, West Bengal, India